{"id":1458,"date":"2025-10-02T14:57:42","date_gmt":"2025-10-02T14:57:42","guid":{"rendered":"https:\/\/www.ordaraat.com\/?page_id=1458"},"modified":"2026-01-22T18:01:52","modified_gmt":"2026-01-22T18:01:52","slug":"faqs","status":"publish","type":"page","link":"https:\/\/ordaraat-backup.buildanwebsite.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1458\" class=\"elementor elementor-1458\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-b65136a wd-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"b65136a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-184e218 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"184e218\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-white wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Have Questions? We\u2019re Here to Help!<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Have questions about our products or orders?\u00a0 Reach out to our team, and we will get back to you shortly.<\/p><p>\u00a0<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-e9e323a elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"e9e323a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b8f1a3d e-con-full e-flex e-con e-child\" data-id=\"b8f1a3d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;mountains&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" opacity=\"0.33\" d=\"M473,67.3c-203.9,88.3-263.1-34-320.3,0C66,119.1,0,59.7,0,59.7V0h1000v59.7 c0,0-62.1,26.1-94.9,29.3c-32.8,3.3-62.8-12.3-75.8-22.1C806,49.6,745.3,8.7,694.9,4.7S492.4,59,473,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" opacity=\"0.66\" d=\"M734,67.3c-45.5,0-77.2-23.2-129.1-39.1c-28.6-8.7-150.3-10.1-254,39.1 s-91.7-34.4-149.2,0C115.7,118.3,0,39.8,0,39.8V0h1000v36.5c0,0-28.2-18.5-92.1-18.5C810.2,18.1,775.7,67.3,734,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M766.1,28.9c-200-57.5-266,65.5-395.1,19.5C242,1.8,242,5.4,184.8,20.6C128,35.8,132.3,44.9,89.9,52.5C28.6,63.7,0,0,0,0 h1000c0,0-9.9,40.9-83.6,48.1S829.6,47,766.1,28.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d4500b wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"0d4500b\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-underlined wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">PAYMENT INFORMATION<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t\u00a0\u00a0\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0693a76 e-con-full e-flex e-con e-child\" data-id=\"0693a76\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-be24ed6 e-con-full e-flex e-con e-child\" data-id=\"be24ed6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a71ec43 elementor-widget elementor-widget-wd_text_block\" data-id=\"a71ec43\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>Delivery charges for orders from the Online Shop?<\/h5><p><strong>Delivery Attempts: <\/strong>Our courier partner will make three (3) attempts to deliver your order.<\/p><p><strong>Scheduling: <\/strong>They may contact you via call or email to schedule a delivery time.<\/p><p><strong>Failed Delivery:<\/strong> If the third attempt is unsuccessful, the order will be returned to our facility.<\/p><p data-pm-slice=\"1 1 []\"><strong>Re-Delivery Fee: <\/strong>A flat 7 KWD fee will be assessed to process and arrange the reshipment of any returned order.<\/p><div style=\"all: initial !important;\">\u00a0<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a34d86 elementor-widget elementor-widget-wd_text_block\" data-id=\"2a34d86\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>Are there products I cannot return online?<\/h5><p>You will not be able to make an online return request for any Ordaraat store furniture you've ordered.<\/p><p>Please check our returns policy for a full list of products you can't return.<\/p><div style=\"all: initial !important;\">\u00a0<\/div><div style=\"all: initial !important;\">\u00a0<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55bfdfb elementor-widget elementor-widget-wd_text_block\" data-id=\"55bfdfb\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>I just cancelled an order. When will I get my refund?<\/h5><p>If you've paid for your order by credit or debit card, your refund will be credited to your card or bank account.<\/p><p>Your bank or card issuer may take an additional 4-15 business days to process the transaction.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0706faf elementor-widget elementor-widget-wd_text_block\" data-id=\"0706faf\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>How can I pay for my order?<\/h5><p><strong>We Accept:<\/strong> <br \/>Credit and Debit Cards - State of Kuwait-issued or International Visa or MasterCard Credit and Debit Cards<br \/>American Express<br data-start=\"284\" data-end=\"287\" \/>K-Net<br data-start=\"294\" data-end=\"297\" \/>Samsung Pay<br data-start=\"310\" data-end=\"313\" \/>Apple Pay<br data-start=\"324\" data-end=\"327\" \/>Google Pay<br data-start=\"339\" data-end=\"342\" \/>PayPal<br data-start=\"350\" data-end=\"353\" \/>Cryptocurrency<\/p><div style=\"all: initial !important;\">\u00a0<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d79139 e-con-full e-flex e-con e-child\" data-id=\"9d79139\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e06006f elementor-widget elementor-widget-wd_text_block\" data-id=\"e06006f\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>What is the store policy on returns?<\/h5><p data-pm-slice=\"1 3 []\">We understand that you may need to return an item; we are happy to process returns for eligible purchases made through the Ordaraat store.<\/p><p>General Return Requirements:<\/p><p><strong>Timeframe:<\/strong> Non-furniture items must be returned within 15 days of receipt.<\/p><p><strong>Condition:<\/strong> Items must be in their original, unused condition, returned in the original packaging, and include the original invoice, along with all accessories and promotional items that came with the order.<\/p><p data-pm-slice=\"1 1 []\">The following items are not eligible for return:<\/p><p>Damaged, worn, or modified products (even if under warranty).<\/p><p>Products that have been used, assembled, or installed, unless they are proven to be faulty.<\/p><p>Pre-assembled products, unless the return is due to a verifiable manufacturing defect.<\/p><p>Note on Exchanges and Faulty Items:<\/p><p><strong>Exchange:<\/strong> We do not offer a direct exchange service for different colors or sizes; to swap an item, you must return the original product for a refund and then purchase the desired replacement separately.<\/p><p data-pm-slice=\"1 1 []\"><strong>Faulty Items:<\/strong> The Ordaraat store retains the right to examine all returned items for defects. Should we identify a manufacturing flaw, we will, at our discretion, either repair or replace the faulty item.<\/p><div style=\"all: initial !important;\">\u00a0<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bfee1c elementor-widget elementor-widget-wd_text_block\" data-id=\"9bfee1c\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>Can I still place an order for a product that is currently out of stock?<\/h5><p data-start=\"3409\" data-end=\"3904\">Unfortunately, if a product is out of stock, we will be unable to deliver it.<\/p><p data-start=\"3409\" data-end=\"3904\">Keep checking for further updates<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b59da6 e-con-full e-flex e-con e-child\" data-id=\"4b59da6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-766a994 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"766a994\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-underlined wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">SHOPPING INFORMATION<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t\u00a0\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71622e9 e-con-full e-flex e-con e-child\" data-id=\"71622e9\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a777db4 e-con-full e-flex e-con e-child\" data-id=\"a777db4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68c8477 elementor-widget elementor-widget-wd_text_block\" data-id=\"68c8477\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>To find out the reason for your transaction cancellation, adhere to the guidelines provided below:<\/h5><p data-start=\"4299\" data-end=\"4783\">Click on the <strong>'View Detail'<\/strong> button next to your canceled order.<\/p><p>This action will reveal the specific reason for the cancellation, which can be anything from an out-of-stock item or payment issue to suspected fraud or a quantity limit violation.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10e93bb elementor-widget elementor-widget-wd_text_block\" data-id=\"10e93bb\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>Do you provide a warranty on your products?<\/h5><p>Most of our products include a manufacturer's warranty covering defects in material or workmanship. Warranty periods and coverage details are specific to the product and brand and are available in the product description. We partner exclusively with trusted vendors to ensure every product you buy is reliable and long-lasting.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9e64b8 elementor-widget elementor-widget-wd_text_block\" data-id=\"b9e64b8\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>Do you support community initiatives?<\/h5><p>Yes, community support is at the heart of our values, at Ordaraat, we strongly believe in giving back to the society that supports us, and that\u2019s why we donate 3% of our annual profits to registered charities in the State of Kuwait.<\/p><p>When you shop with us, your purchase supports important causes and helps make a positive difference in the community by improving the lives of people in need.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b4883c e-con-full e-flex e-con e-child\" data-id=\"4b4883c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cfe0dd elementor-widget elementor-widget-wd_text_block\" data-id=\"1cfe0dd\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>How can I contact customer support?<\/h5><p data-pm-slice=\"1 1 []\">We aim to make it simple for you to get in touch. Our dedicated support team is available to assist with any questions, concerns, or special requests. You can contact us via email using the information provided below.<\/p><p><a class=\"qbe-widget\" href=\"mailto:support@ordaraat.com\" target=\"_blank\" rel=\"noopener noreferrer\">support@ordaraat.com<\/a>\u00a0for assistance with orders<\/p><p><a class=\"qbe-widget\" href=\"mailto:info@ordaraat.com\" target=\"_blank\" rel=\"noopener noreferrer\">info@ordaraat.com<\/a>\u00a0for general enquiries<\/p><p>Prefer to speak directly with someone?<\/p><p>You can call us at +965-65533188, and one of our representatives will be pleased to assist you.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27010ee elementor-widget elementor-widget-wd_text_block\" data-id=\"27010ee\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>Do you deliver outside the State of Kuwait?<\/h5><p data-pm-slice=\"1 1 []\">The Ordaraat store offers products and services worldwide; however, in strict compliance with the laws of the State of Kuwait. We are unable to process or fulfil orders to any jurisdiction currently subject to sanctions imposed by the Office of Foreign Assets Control (OFAC).<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d8b1a0 e-con-full e-flex e-con e-child\" data-id=\"3d8b1a0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65bbfcf wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"65bbfcf\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-underlined wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">ORDERS AND RETURNS<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-516fa81 e-con-full e-flex e-con e-child\" data-id=\"516fa81\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-74c0d88 e-con-full e-flex e-con e-child\" data-id=\"74c0d88\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-faa3dbb elementor-widget elementor-widget-wd_text_block\" data-id=\"faa3dbb\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>I made an order online, the amount has already been charged to my card, and I have not received any confirmation email or any call. What do I do?<\/h5><p>If you have not received your order confirmation, please contact us immediately via WhatsApp, phone, or email.<\/p><p>Email: <a href=\"mailto:support@ordaraat.com\">support@ordaraat.com<\/a><\/p><p>Phone\/WhatsApp: <a href=\"tel:965-65533188\">+965-65533188<\/a><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f00a1cf elementor-widget elementor-widget-wd_text_block\" data-id=\"f00a1cf\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>What are the delivery charges?<\/h5><p>Delivery costs 2 KWD unless your order exceeds the free shipping threshold.<\/p><p>Household items: Free delivery for orders over 15 KWD<\/p><p>Furniture items: Free delivery for orders over 25 KWD\u00a0<\/p><p>Final shipping costs are displayed at checkout.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-00892a1 e-con-full e-flex e-con e-child\" data-id=\"00892a1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e43715 elementor-widget elementor-widget-wd_text_block\" data-id=\"5e43715\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>Order cancellation?<\/h5><p>Should you need to cancel an order, prompt communication is required. Please contact us immediately using one of the following methods:<\/p><p>The \"Contact Us\" link on our website<\/p><p>Email: <a href=\"mailto:support@ordaraat.com\">support@ordaraat.com<\/a><\/p><p>Phone: <a href=\"http:\/\/Tel:+965-65533188\" data-wplink-url-error=\"true\">+965-65533188<\/a><\/p><p>We can only guarantee order cancellation if the request is received while the order is still in preparation and before it has been transferred to the courier service.<\/p><div style=\"all: initial !important;\">\u00a0<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-deb5c30 elementor-widget elementor-widget-wd_text_block\" data-id=\"deb5c30\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>How can I track my order?<\/h5><p>Your tracking number will be sent to your email address immediately upon order shipment. If you have not received your tracking information within two business days, please contact our customer support team for assistance.<\/p><p>Email: <a href=\"mailto:support@ordaraat.com\" target=\"_blank\" rel=\"noopener\">support@ordaraat.com<\/a><\/p><p>Phone (Kuwait):\u00a0+965-65533188<\/p><p>Online: Use the contact Us form<\/p><div style=\"all: initial !important;\">\u00a0<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-eb197a5 e-flex e-con-boxed e-con e-parent\" data-id=\"eb197a5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cb6448a e-con-full e-flex e-con e-child\" data-id=\"cb6448a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1359b8 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"e1359b8\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-large text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-xxl\">Frequently asked questions<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0eb8104 elementor-widget elementor-widget-wd_accordion\" data-id=\"0eb8104\" data-element_type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-border-off wd-titles-left wd-opener-pos-right wd-opener-style-arrow\" data-state=\"all_closed\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat if I am not at home when my order arrives? \t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><strong>Rest assured, delivery will be coordinated with you in advance. Our courier partner will contact you to establish a suitable time for drop-off.<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat is the store policy on returns? \t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-pm-slice=\"1 3 []\"><strong>We understand that you may need to return an item; we are happy to process returns for eligible purchases made through the Ordaraat store.<\/strong><\/p><p><strong>General Return Requirements:<\/strong><\/p><ul class=\"custom-disc\"><li><p><strong>Timeframe: Non-furniture items must be returned within 7 days of receipt.<\/strong><\/p><\/li><li><p><strong>Condition: Items must be in their original, unused condition, returned in the original packaging, and include the original invoice, along with all accessories and promotional items that came with the order.<\/strong><\/p><\/li><\/ul><p data-pm-slice=\"1 1 []\"><strong>The following items are not eligible for return:<\/strong><\/p><ul class=\"custom-disc\"><li><p><strong>Damaged, worn, or modified products (even if under warranty).<\/strong><\/p><\/li><li><p><strong>Products that have been used, assembled, or installed, unless they are proven to be faulty.<\/strong><\/p><\/li><li><p><strong>Pre-assembled products, unless the return is due to a verifiable manufacturing defect.<\/strong><\/p><\/li><\/ul><p><strong>Note on Exchanges and Faulty Items:<\/strong><\/p><ul class=\"custom-disc\"><li><p><strong>Exchange: We do not offer a direct exchange service for different colours or sizes.<\/strong><\/p><\/li><li><p><strong> Damaged or Incorrect Items: We ask that you carefully inspect your order upon delivery. If you identify any defects, shipping damage, or discrepancies with your items, please notify us immediately. This allows us to assess the situation and provide a prompt resolution.<\/strong><\/p><\/li><li><p data-pm-slice=\"1 1 []\"><strong>Faulty Items: The Ordaraat store retains the right to examine all returned items for defects. Should we identify a manufacturing flaw, we will, at our discretion, either repair or replace the faulty item.<\/strong><\/p><\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tAre there products I cannot return online? \t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><strong>You will not be able to make an online return request for any Ordaraat store furniture you've ordered.<\/strong><\/p><p><strong>Please check our returns policy for a full list of products you can't return.<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"3\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tI just cancelled an order. When will I get my refund? \t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><strong>If you've paid for your order by credit or debit card, your refund will be credited to your card or bank account.<\/strong><\/p><p><strong>Your bank or card issuer may take an additional 4-15 business days to process the transaction.<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"4\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tHow can I pay for my order? \t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><strong>We accept: <\/strong><br \/><strong>\u2022 Credit and Debit Cards \u2013 State of Kuwait-issued or International Visa or MasterCard Credit and Debit Cards<\/strong><br \/><strong>\u2022 American Express<\/strong><br data-start=\"284\" data-end=\"287\" \/><strong>\u2022 K-Net<\/strong><br data-start=\"310\" data-end=\"313\" \/><strong>\u2022 Apple Pay<\/strong><br data-start=\"324\" data-end=\"327\" \/><strong>\u2022 Google Pay<\/strong><br data-start=\"350\" data-end=\"353\" \/><strong>\u2022 Cryptocurrency<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"5\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tCan I still place an order for a product that is currently out of stock? \t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"3409\" data-end=\"3904\"><strong>Unfortunately, if a product is out of stock, we will be unable to deliver it.<\/strong><\/p><p data-start=\"3409\" data-end=\"3904\"><strong>Keep checking for further updates<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"6\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tTo find out the reason for your transaction cancellation, adhere to the guidelines provided below:   \t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"4299\" data-end=\"4783\"><strong>Click on the 'View Detail' button next to your canceled order.<\/strong><\/p><p><strong>This action will reveal the specific reason for the cancellation, which can be anything from an out-of-stock item or payment issue to suspected fraud or a quantity limit violation.<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"7\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tHow can I contact customer support?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"7\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\"><strong>We aim to make it simple for you to get in touch. Our dedicated support team is available to assist with any questions, concerns, or special requests. You can contact us via email using the information provided below.<\/strong><\/p><p><strong><a class=\"qbe-widget\" href=\"mailto:support@ordaraat.com\" target=\"_blank\" rel=\"noopener noreferrer\">support@ordaraat.com<\/a>\u00a0for assistance with orders<\/strong><\/p><p><strong><a class=\"qbe-widget\" href=\"mailto:info@ordaraat.com\" target=\"_blank\" rel=\"noopener noreferrer\">info@ordaraat.com<\/a>\u00a0for general enquiries<\/strong><\/p><p><strong>Prefer to speak directly with someone?<\/strong><\/p><p><strong>You can call us at +965-65533188, and one of our representatives will be pleased to assist you.<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"8\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tDo you provide a warranty on your products?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"8\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><strong>Most of our products include a manufacturer's warranty covering defects in material or workmanship. Warranty periods and coverage details are specific to the product and brand and are available in the product description. We partner exclusively with trusted vendors to ensure every product you buy is reliable and long-lasting.<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"9\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tDo you support community initiatives?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"9\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><strong>Yes, community support is at the heart of our values, at Ordaraat, we strongly believe in giving back to the society that supports us, and that\u2019s why we donate 3% of our annual profits to registered charities in the State of Kuwait.<\/strong><\/p><p><strong>When you shop with us, your purchase supports important causes and helps make a positive difference in the community by improving the lives of people in need.<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"10\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tDo you deliver outside the State of Kuwait?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"10\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><strong>Ordaraat currently provides products and services exclusively to the Gulf Cooperation Council (GCC) region. We will notify our customers upon the launch of worldwide delivery. Please note that in strict compliance with the laws of the State of Kuwait, we are unable to process or fulfil orders to any jurisdiction currently subject to sanctions imposed by the Office of Foreign Assets Control (OFAC).<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"11\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tI made an order online, the amount has already been charged to my card, and I have not received any confirmation email or any call. What do I do? \t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"11\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><strong>If you have not received your order confirmation, please contact us immediately via WhatsApp, phone, or email.<\/strong><\/p><p><strong>Email: support@ordaraat.com<\/strong><\/p><p><strong>Phone\/WhatsApp: +965-65533188<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"12\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tOrder cancellation\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"12\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><strong>Should you need to cancel an order, prompt communication is required. Please contact us immediately using one of the following methods:<\/strong><\/p><ul><li><p><strong>The \"Contact Us\" link on our website<\/strong><\/p><\/li><li><p><strong>Email: support@ordaraat.com<\/strong><\/p><\/li><li><p><strong>Phone: +965-65533188<\/strong><\/p><\/li><\/ul><p><strong>We can only guarantee order cancellation if the request is received while the order is still in preparation and before it has been transferred to the courier service.<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"13\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat are the delivery charges?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"13\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><strong>Delivery costs 1 KWD for all orders.<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"14\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tHow can I track my order?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"14\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><strong>Your tracking number will be sent to your email address immediately upon order shipment. If you have not received your tracking information within two business days, please contact our customer support team for assistance.<\/strong><\/p><blockquote class=\"gmail_quote\"><ul><li><strong>Email:\u00a0<a href=\"mailto:support@ordaraat.com\" target=\"_blank\" rel=\"noopener\">support@ordaraat.com<\/a><\/strong><\/li><li><strong>Phone (Kuwait):\u00a0+965-65533188<\/strong><\/li><li><strong>Online: Use the contact us form<\/strong><\/li><\/ul><\/blockquote>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"15\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhen can I expect to receive my order?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"15\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><strong>Same-Day Delivery Guarantee Order before 8:00 PM (Kuwait Time) to receive your items the same day. 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